Who we are
Clinic Connect Partners (“Clinic Connect Partners”, “we”, “us”) is an authorized partner of EverBetter LLC. We sell the EverBetter platform to practices, coordinate onboarding, provide first-line support and handle billing. EverBetter operates the EverBetter platform itself, and its own privacy practices and Business Associate Agreement govern the clinical data you keep in EverBetter.
Please don’t send us patient information
Our website, contact forms, clinic portal and support requests are not designed to receive protected health information. Please don’t include patient names, records or other health information in anything you send us. Clinical data belongs in EverBetter.
What we collect
Information you give us
- Contact requests: your name, email, phone, practice name, current EHR, clinician count and your message.
- Sales partner applications: your name, contact details, location, experience and professional profile.
- Signup and account details: practice legal name, address and phone, the clinicians you list, and the name and email of each person who uses the clinic portal or partner tools.
- Support requests and the files you attach to them.
Payment information
Payments are processed by Stripe through Stripe-hosted checkout pages and invoices. We never see or store full card or bank account numbers. We receive limited details from Stripe, such as payment status, amount and the last digits of the method used.
Information collected automatically
- Standard server logs, such as IP address, browser type and the pages requested.
- Cookies that keep you signed in to the clinic portal or partner tools.
- A referral cookie (
ccp_ref) when you arrive through a sales partner’s link, kept for up to 90 days so the right partner is credited. For referral link clicks we store a one-way hashed version of your IP address, not the address itself.
How we use information
- To answer your questions, prepare quotes and set up your account.
- To provide onboarding, migration coordination, training and support.
- To bill you, collect payment and keep accurate financial records.
- To credit and pay the sales partner who referred you.
- To protect our services against spam, fraud and abuse.
- To meet our legal and accounting obligations.
Who we share it with
- EverBetter, to provision and support your practice’s EverBetter account. This includes your practice details, the clinicians you list and your contract and payment status.
- Service providers that run parts of our service for us: Stripe (payments), Supabase (database and sign-in), Vercel (hosting), Resend (email), Twilio (text messages) and Cloudflare (bot protection).
- A finance partner, if you choose to finance your term, to the extent needed to arrange it.
- Authorities, when the law requires it or to protect rights and safety.
We don’t sell personal information.
Email and text messages
We send account, billing and support messages as part of the service. Sales emails always include an unsubscribe link. We send text messages only to people who have agreed to receive them; reply STOP to opt out or HELP for help. Message and data rates may apply.
How long we keep it
We keep information for as long as we need it to provide the service and meet legal and accounting obligations. Support attachments are deleted 180 days after their request is closed.
Your choices
You can ask to see, correct or delete information we hold about you, subject to records we must keep by law. Clinic portal users can update their own details in the portal.
Security
We use encryption in transit, access controls that limit each person to their own records, and logging of administrative and financial actions. No system is perfectly secure, so please tell us right away if you believe your account has been compromised.
Changes and contact
If we change this policy we’ll update the date above, and tell customers about material changes. Questions? Contact us.