Who you’re contracting with
You buy access to the EverBetter platform from Clinic Connect Partners, an authorized EverBetter partner. EverBetter LLC provides and operates the platform under its own terms and Business Associate Agreement, which you acknowledge when you sign up. We provide the sale, onboarding coordination, first-line support and billing.
Quotes and orders
- A quote is valid until the expiry date shown on it and can be used once.
- When you accept a quote or sign up online, the plan, number of clinicians, term, price and payment method you accepted form your order summary. You can view and print it in the clinic portal.
- Prices are always calculated by our systems from the accepted quote or published plan.
Billing and payment
- Monthly and annual billing renew automatically each period. If you chose a commitment, your plan continues on the same terms after the commitment ends until you or we end it.
- Prepaid terms are billed as one invoice for the whole term. We send a renewal invoice before the term ends.
- Your term starts when your first payment is received. Go-live timing doesn’t change your billing dates.
- Payments are collected through Stripe-hosted checkout or invoices by card, ACH bank debit or bank transfer. Financing is provided by third-party finance partners under their own agreements.
- If a payment fails, we’ll tell you and retry. Accounts that stay past due may have EverBetter access suspended after notice.
- Adding clinicians during a term is prorated for the rest of the billing period or term.
- Taxes may apply where required.
Cancellation and refunds
Plans without a commitment can be canceled effective at the end of the current billing period. Early termination of a committed or prepaid term, and any refund, is handled case by case as described in your order summary.
Onboarding and support
We coordinate account setup, data migration and role-based training with EverBetter. Migration timing depends on your practice and data, and we’ll share a plan before you sign. After go-live, open support requests in the clinic portal; we respond first and involve EverBetter when needed. Don’t include patient health information in support requests.
Your account
- Keep sign-in details private and tell us promptly about any unauthorized use.
- Practice owners and admins control who on their team can access billing.
- Don’t misuse the website or portal, attempt to access other accounts, or interfere with the service.
Sales partners
Sales partners are engaged under a separate partner agreement. Nothing on this website is an offer of employment or a guarantee of earnings.
Disclaimers and liability
The website is provided for general information. To the extent the law allows, our liability arising from these terms is limited as set out in your order summary, and neither party is liable for indirect or consequential losses.
Changes and contact
We may update these terms; the date above shows the latest version, and the version you accepted at signup is recorded with your account. Questions? Contact us.